All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If you are getting a custom order done, that processing time will begin once I receive the final art/text you wish you apply to your order 🙂
As this is a very small business, sometimes I will get overloaded with orders (especially during the holiday seasons) so there can be potential delays due to a high volume of orders or postal service problems that are outside of my control.
Domestic & International & Shipping
All items are sent out from Australia and in addition to shipping all over Australia we offer international shipping to the following countries: United States, Canada and New Zealand.
Due to the complexities in customs in other regions, if you are outside of these countries, it’s likely I can still ship to you, but I ask that you order through my Etsy page.
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days (30 business days for overseas customers) of receiving your shipping confirmation email, please contact us by replying to your order confirmation email (or using the contact form on the website) and I will look into it for you.
Refunds, returns, and exchanges
Due to “made to order” nature of Glow Craft, I accept returns up to 7 days after delivery, if the item is unused and unassembled and in its original condition, I will happily refund the full order amount minus the shipping costs for the return. I cannot accept returns on custom made orders unfortunately.
In the event that your order arrives damaged in any way, please email us as soon as possible by replying to your order confirmation email (or using the contact form on the website) with a photo of the item’s condition. I will address these on a case-by-case basis but of course will try my best to work towards a satisfactory solution for everyone 🙂
If you have any further questions, please don’t hesitate to contact us.